Application
This unit describes the skills and knowledge required to develop and maintain relationships with people and organisations in local communities through regular and ongoing consultation to maintain the quality of service provision.
It applies to individuals who work in any industry or community context where there is a need for a proactive approach to establishing and building networks and relationships between organisations and stakeholders and who operate autonomously, often with managerial responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Plan stakeholder consultation | 1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues 1.2 Identify key stakeholders, their representatives and ways to establish and maintain links 1.3 Research and maintain a collection of current relevant information on stakeholders 1.4 Check organisational plans for appropriate reference to interaction with stakeholders 1.5 Ensure planning takes account of relevant internal and external factors |
2 Establish productive stakeholder relationships | 2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation 2.2 Identify and assess strategies for formal links between own organisation and key stakeholders 2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders 2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly 2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner 2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues |
3 Represent organisation to local community | 3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness 3.2 Promote organisation to external bodies that have a stake in its role, funding and operations |
Evidence of Performance
Evidence of the ability to:
proactively develop, establish and maintain relationships with stakeholders in ways that support the needs of own organisation
facilitate effective consultation with a broad range of stakeholders.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe role and nature of promotion, advocacy and networks in the library and information and museums and galleries sectors
explain nature and range of stakeholder groups, including special needs and cultural considerations
identify features, costs and benefits of different consultation mechanisms
describe networking techniques and strategies
describe planning and organisational techniques for community consultations
outline legal issues relevant to community/stakeholder consultation, including relevant health and safety requirements
outline governance obligations associated with the organisation and its stakeholders.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Relationship Management field of work and include access to:
strategic plans and relevant policies and procedures manuals
resources to implement consultation processes
project or work activities conducted over a period to time that allow involvement of and interaction with others.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.3, 1.4, 1.5 | Interprets and analyses complex documents making connections to inform planning and strategy |
Writing | 1.1, 1.3, 2.1, 2.4, 2.5, 2.6, 3.1, 3.2 | Employs appropriate vocabulary and tone to effectively communicate to different audiences Uses appropriate forms and conventions to convey information clearly |
Oral Communication | 1.1, 1.2, 2.1, 2.4-2.6, 3.1, 3.2 | Articulates clearly and persuasively, listening to opinions of others and altering responses accordingly Participates in a verbal exchange of ideas/solutions and uses detailed, clear language to clarify and present information according to requirements and audience |
Navigate the world of work | 1.1, 1.3, 1.4, 2.5, 2.6 | Ensures knowledge of community networks relevant to own role is accurate, comprehensive and current Works independently and collectively in making decisions to achieve organisational outcomes Seeks to improve policies and procedures relevant to own role to better meet organisational goals |
Interact with others | 1.1, 1.2, 2.1, 2.4-2.6, 3.1, 3.2 | Uses appropriate conventions and protocols when communicating with colleagues and external stakeholders Develops and implements communications strategies with internal and external persons to build rapport Plays a lead role in collaborating, consulting and cooperating with stakeholders to promote an understanding of the organisation's role |
Get the work done | 1.1, 1.2, 1.4, 1.5, 2.1-2.6 | Plans, organises, implements and reviews systems and processes for effective engagement with stakeholders Evaluates effectiveness of systems and processes to inform decisions on how to implement improvements Systematically gathers and analyses all relevant information and evaluates options to make informed decisions Uses problem-solving techniques to identify and analyse issues Uses analytical and lateral thinking to identify opportunities to engage with and maximise involvement of stakeholders Uses main features and functions of digital tools to complete work tasks |
Sectors
Library – Relationship Management